Carpet Cleaning Innovator Zerorez Atlanta Cleans Up Their Customer Experience while Drastically Cutting Frustration of Remote Agents with…

Zerorez Atlanta, a fast-growing carpet cleaning company, deploys Bright Pattern Cloud Contact Center to support customers over traditional and digital channels with a 100% remote workforce Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by Zerorez Atlanta to provide a personalized customer experience over inbound and outbound voice, chat, and text message channels. Zerorez Atlanta performed extensive research to determine the optimal omnichannel cloud contact center vendor…

Insurance Company Leverages Every Employee to Help Customers During Hurricane Season Using Bright Pattern Contact Center Software

Regional property insurance company extends contact center technology beyond the contact center to every employee to provide help when disaster strikes Bright Pattern, a leading provider of AI-powered cloud contact center software, has been chosen by an innovative insurance provider in Florida to provide a personalized customer experience for policyholders. Their commitment to exemplary customer service means utilizing employees outside of the contact center when hurricanes or other natural disasters hit. This allows the…

United Power Electrifies Their Customer Experience with Bright Pattern Cloud Contact Center Software

Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting, omnichannel quality management, and reliability Bright Pattern, a leading provider of AI-powered cloud contact center software, announced that it was deployed by United Power. United Power is a member-owned, not-for-profit electric cooperative that provides electricity to more than 97,000 homes and businesses along Colorado's northern front range. United Power is committed to…

Bright Pattern Notes Companies Taking New Innovative Approaches to Customer Experience Since the COVID-19 Pandemic

In line with recent research from McKinsey and IBM, Bright Pattern sees companies finding smarter ways to operate, increasing digital and mobile channel adoption Bright Pattern, a leading provider of AI-powered cloud omnichannel contact center software, has seen new approaches taken to mitigate the recent challenges from COVID-19 and increased acceleration of innovative digital approaches to better serve customers. McKinsey recently reported that digital channel adoption was vaulted forward 5 years in a span of only 8 weeks…

Frost & Sullivan Profiles Bright Pattern as a Top Vendor in Latest Contact Center Software Report

Bright Pattern, leading provider of AI-powered cloud contact center software, recognized by Frost & Sullivan for innovation in Omnichannel, AI, and IT Service Management functionality Bright Pattern announced its placement as a top vendor in the latest Frost & Sullivan Contact Center Software Buyers Guide for the second consecutive year. Coming off of a record growth year for Bright Pattern with over 100% bookings growth, the company is being recognized for its omnichannel conversations capability, omnichannel…

Nine of the Top Global Car Manufacturers Turbocharge CX with Bright Pattern

Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by nine multinational car manufacturers, including the largest and second-largest car manufacturers worldwide, the largest seller of luxury vehicles, and the global market leader in hybrid vehicles. Marketing Technology News: Criteo Integrates with Oracle Data Cloud Bright Pattern contact center software has been chosen by automobile manufacturers because of its ease of use, enterprise functionality, scalability,…

UpCom DTS, Deploys Bright Pattern Contact Center with NewGO

Bright Pattern, a leading provider of AI-powered cloud contact center software, announced that it was deployed by UpCom DTS. UpCom DTS is one of the leading business process outsourcers in Chile with over 1,700 collaborators. Bright Pattern was selected for its enterprise functionality, out-of-the-box CRM integrations, AI-powered quality management solutions, and the ability to scale up and down from the cloud to support UpCom DTS's clients seasonal demand fluctuations. Due to the pandemic, UpCom DTS needed a cloud…

Bright Pattern Omnichannel Interaction Platform for Service Management Deployed by Global Human Resources Giant

Global Human Resource Employment and Recruitment Agency Deploys Bright Pattern Omnichannel Interaction Platform to Enhance Their IT Service Management and Enterprise Service Management Bright Pattern, a leading provider of AI-powered omnichannel communication interaction software for service management solutions and ITIL contact centers, announced that it was chosen by one of the world's largest human resource service firms for ITSM process automation, omnichannel communications, and artificial intelligence. Bright…

Major Multi-State Retail Chain Triages Pandemic Call Volume Spike by 26% with AI-Powered Omnichannel Customer Experience from Bright Pattern…

Bright Pattern, a leading provider of AI-powered cloud contact center software, announced that it was deployed by one of the largest wholesale chains in the US. Bright Pattern was deployed by Everise, one of the company's Customer Experience partners which is known for innovation and digital transformation. The company selected Bright Pattern and Everise for an innovative omnichannel approach to customer service, the ability to triage customer interactions with AI and bots, the cloud platform's remote workforce capabilities…

Bright Pattern Announces Partnership with Visual Contact to Power Digital Transformation for Contact Centers in Latin America

Bright Pattern partners with Visual Contact to deliver a modern, cloud-based contact center solution that is powerful yet easy to use and customize to meet unique business needs Bright Pattern, the leading innovator in enterprise contact center software, today announces its partnership with Visual Contact, a leading technology integrator, to deliver strategic CX solutions that drive revenue. Bright Pattern Contact Center software combined with Visual Contact professional services provides the most innovative and…

Bright Pattern Partners With Kifinti to Deliver AI-Powered Omnichannel Communication Solutions to Service Management Organizations

Bright Pattern, leading provider of omnichannel communication software for innovative companies, partners with Kifinti, a leading IT service management consultant and solution provider. Together, Bright Pattern and Kifinti deliver a modern Omnichannel Communication Interaction Platform for IT Service Management to improve ROI by automating common processes including incident management, problem management, change management, request management, service catalog, quality management, and omnichannel contact center…

One of the Top BPOs in Peru, Vivax, Deploys Bright Pattern Contact Center with NewGO, Leading Solution Consultant in Latin America

Bright Pattern increases contactability, close rate for new business, and customer satisfaction for Vivax with the deployment of advanced omnichannel cloud contact center software Bright Pattern, a leading provider of AI-powered cloud contact center software, announced that it was deployed by Vivax, one of the leading business process outsourcers in Peru. Bright Pattern was selected for its advanced integrations to top CRM providers, easy to use and customizable platform, 100% cloud-based platform, and true…

Bright Pattern Selected as Finalist for ‘Disruptive Technology Solution of the Year’ for CCW Excellence Awards

Bright Pattern has been selected by Customer Contact Week, the world's largest customer contact event, as a finalist for Disruptive Technology Solution of the Year Bright Pattern, leading provider of AI-powered omnichannel cloud contact center software, announces its placement as a finalist for the 2020 CCW Disruptive Technology Solution of the Year Award for Omni QM, the first omnichannel quality management software that allows companies to monitor the quality of 100% of customer interactions on all channels. The…

Bright Pattern Partners with NCSi to Deliver AI-Powered Omnichannel Communication Solutions

Improve your service management ROI with an Omnichannel Communication Interaction Platform for digital transformation, AI-powered automation, and remote service desk capabilities Bright Pattern, leading provider of omnichannel communication software for innovative companies, partners with NCSi, leading IT service management consultant and solution provider. Together, Bright Pattern and NCSi deliver a modern Omnichannel Communication Interaction Platform for IT Service Management to improve ROI by automating common…

Bright Pattern Launches AI-Powered Omnichannel Communication Interaction Platform

Improve your service management ROI with an Omnichannel Communication Interaction Platform for digital transformation, AI-powered automation, and remote service desk capabilities Bright Pattern, leading provider of omnichannel communication software for innovative companies, launches a new Omnichannel Communication Platform for IT Service Management to improve ROI by automating common processes including; incident management, problem management, change management, request management, service catalog, quality management,…

Bright Pattern Contact Center Chosen by Everise, Next-Generation BPO

Bright Pattern selected by Everise to provide advanced Customer Experience solutions to innovative connected device start-ups Bright Pattern, a leading provider of AI-powered cloud contact center software, announced that it was chosen by Everise to power omnichannel customer support in the cloud. Everise selected Bright Pattern Contact Center for its omnichannel capabilities, easy-of-use, mature cloud infrastructure with 100% uptime, out-of-the-box integrations to multiple top CRM providers, and the company's flexible…

Bright Pattern Contact Center Provides Omnichannel Communications for COVID-19 Contact Tracing in the UK

The United Kingdom is revolutionizing their contact tracing program with innovative contact center technology to contain the spread of COVID-19 while ensuring the safety of their employees through cloud-based remote workforce technology Bright Pattern, a leading provider of AI-powered cloud contact center software for innovative companies, announced today that it was deployed by the United Kingdom for citizen outreach and contact tracing during the COVID-19 pandemic. The UK National Health Service (NHS) launched a…

Intelisys Partners With Bright Pattern To Provide Innovative AI-Powered Omnichannel Cloud Contact Center Software

Bright Pattern, leading provider of AI-powered omnichannel cloud contact center software, was selected by Intelisys as an innovative solution for contact centers and customer support organizations. Our solution powers major brands by providing the simplest and most powerful AI-powered software that is perfect for any modern contact center looking to deploy new digital channels, provide omnichannel customer journeys, monitor the quality of 100% of interaction on all channels, or implement AI for self-service channels and…

Naver, Leading Online Search Platform in South Korea and Creator of the LINE Messenger App, Deploys Bright Pattern

Naver search platform, the creator of LINE, Asia-Pacific's leading messenger app with over 600 million users, uses Bright Pattern Contact Center for remote workforce Naver, frequently referred to as 'the Google of South Korea' and creator of a top APAC messenger app, has deployed contact center software partner, Bright Pattern. Naver is the creator of the top messenger app in Asia-Pacific, used by over 600 million users including 25 million in the US. Naver is also the leading online search engine in South Korea, handling…

Bright Pattern Contact Center Deployed by the Leading Real Estate Marketplace in the US

The company who revolutionized the online real estate market deploys Bright Pattern omnichannel contact center platform with Zendesk Bright Pattern, a leading provider of AI-powered cloud contact center software for innovative companies, announced that it was deployed by the leading real estate marketplace in the US to support customers over voice and chat. The company is dedicated to empowering consumers with data and inspiration around the place they call home. The company plans to empower customers in 2020 with a tight…