LiveVox, a Leading Cloud-Based Contact Center Platform, to Merge with Crescent Acquisition Corp

LiveVox will be only the second publicly-traded pure-play CCaaS company Transaction includes $75 million PIPE anchored by top-tier mutual fund and institutional investors Current LiveVox owners, led by majority shareholder Golden Gate Capital, expect to hold approximately 59% of the newly public company LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced it has entered into a merger agreement with Crescent Acquisition Corp, a publicly-traded special purpose acquisition…

Relativity Acquires VerQu, a Data Management Software Company

Together with VerQu, Relativity's SaaS platform will transform how organizations handle collaboration and chat data, and connect directly to archives Relativity, a global legal and compliance technology company, announced that it has acquired VerQu, a data management software company that helps organizations migrate and capture communication data for record retention and compliance purposes. The integration of VerQu into Relativity's SaaS products will transform how organizations handle collaboration and chat data, and…

Video Template Platform Biteable Raises $7 Million Series A Financing Led by Cloud Apps Capital Partners

Biteable, an online video builder, announced that it has raised $7 million in venture funding led by Cloud Apps Capital Partners. Biteable will use the investment for product development and expanding its global customer base. The company expects to continue scaling its teams across go-to-market, product, engineering, and operations functions. The company has doubled its headcount within the last year, and hiring continues across all functions. Cloud Apps Capital Partners' investment provides Biteable with access to…

IDC’s Latest Report Confirms Quadient’s Leadership in the Customer Communications Management Software Market

IDC’s Latest Report Confirms Quadient's Leadership in the Customer Communications Management Software Market Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announces a newly released report by market research and consulting firm IDC on the Customer Communications Management (CCM) software market shows Quadient rapidly closing the gap on the top position. Quadient’s offering in the CCM market encompasses software solutions in both…

8×8 Raises the Bar on Cloud Communications; New Release Delivers Work From Anywhere Insights and Improved Administrator and User…

8x8, Inc., a leading integrated cloud communications platform, announced new 8x8 Open Communications Platform™ enhancements, improving how organizations manage and use communications and collaboration. These new innovations are helping organizations accelerate digital workplace initiatives and optimize employee productivity and customer experiences from anywhere on any device. “A modern, seamless platform matters. Owning the fully integrated cloud technology stack, from voice, team chat and meetings to contact…

Groove Launches the First Sales Engagement Platform for Salesforce Financial Services Cloud

New platform enables banks and wealth management advisors to strengthen customer relationships and accelerate sales productivity post COVID-19 Groove, the leading sales engagement platform for enterprises using Salesforce, announced general availability of their first industry-specific product, Groove for Salesforce Financial Services Cloud. The new sales engagement platform is currently in use at a major multi-national bank to help them accelerate sales productivity and build stronger relationships across their retail and…

Nextiva Launches NextOS Platform to Bring Communications & Business Applications to All Companies

NextOS Brings All Communication and Collaboration Tools for Customers and Teams into One Dashboard, Streamlining Work Across the Enterprise Nextiva, an industry leader in business communications, introduces the latest release of the NextOS platform, completing its transformation to a true platform company. With the newest version of NextOS, Nextiva will deliver fully integrated communication applications with business software along with AI and workflow automations. Nextiva is the only unified communications company that…

AVCtechnologies Completes Strategic Acquisition of Ribbon’s Kandy Communications

Creates an end-to-end Cloud Managed Services company with a comprehensive suite of Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), and Contact Center as a Service (CCaaS) capabilities Ribbon Communications Inc. and American Virtual Cloud Technologies, Inc. announced that they have completed the previously announced acquisition of Kandy Communications (Kandy) by AVCT. Kandy complements AVCT’s April 2020 acquisition of Stratos Management Systems, Inc. by providing a full suite of…

Frost & Sullivan Profiles Bright Pattern as a Top Vendor in Latest Contact Center Software Report

Bright Pattern, leading provider of AI-powered cloud contact center software, recognized by Frost & Sullivan for innovation in Omnichannel, AI, and IT Service Management functionality Bright Pattern announced its placement as a top vendor in the latest Frost & Sullivan Contact Center Software Buyers Guide for the second consecutive year. Coming off of a record growth year for Bright Pattern with over 100% bookings growth, the company is being recognized for its omnichannel conversations capability, omnichannel…

FastSpring Acquires SalesRight to Support Next Generation of Software Ecommerce

The full-service ecommerce provider expands its commerce capability with the acquisition of SalesRight, a SaaS solution for B2B sales teams, to deliver a unified software ecommerce solution for B2C and B2B businesses FastSpring, the leading full-service ecommerce partner for software and SaaS companies, announced its acquisition of SalesRight, a SaaS solution that provides interactive quoting and digital signature tools for B2B sales teams. The addition of SalesRight enables FastSpring to expand its capabilities with a…

Zixi Announces Partnership With Google Cloud

Zixi, an industry leader for enabling dependable, live broadcast-quality video over any IP, and award-winning architect of the Software-Defined Video Platform (SDVP), announced an alliance with Google Cloud that allows companies in the media, telecommunications, and entertainment verticals to deliver end-to-end broadcast-quality live video solutions over IP using Google Cloud. Marketing Technology News: Terminus Introduces Unified Platform Enhancements In an innovative collaboration with Google, the Zixi SDVP has been…

Infobip to Acquire OpenMarket, Creating a Leading Cloud Communications Player With Unparalleled Global Reach

Accelerates Infobip’s Path to More Than $1 Billion in Run Rate Revenue Infobip, a global cloud communications company, announces that it has entered into a definitive agreement with Amdocs Inc. to acquire OpenMarket, a leading provider of mobile messaging solutions to enterprises, for a gross cash amount of approximately $300 million. The transaction is expected to close following the receipt of customary regulatory approvals. This combination brings together two world-class companies to form a leading global player in…

Ubitus Introduces New Cloud Gaming Solution for Best-in-Class Experiences

With the streaming services settling in happily, it is now the gaming industry’s turn to gain a respectable space among cloud consumers. A range of online service providers and telecom firms are announcing their intentions to start their own services on the cloud gaming platform. These businesses, who have significant benefits in transforming the video game room, have a huge influence on the cloud gaming industry. In similar news, Ubitus, a cloud gaming technology leader has announced its latest Android Cloud gaming…

Zix Acquires Leading Cloud-Based Backup And Recovery Provider CloudAlly

Zix Corporation, a leading provider of cloud email security, productivity, and compliance solutions, has acquired privately-held CloudAlly Ltd., an industry leader in cloud-based data backup and recovery for business. Founded in 2011, Israel based CloudAlly is a pioneer of enterprise-grade, software-as-a-service (SaaS) cloud backup and recovery solutions. The company offers a robust suite of award-winning, ISO 27001 certified and GDPR/HIPAA compliant solutions for Microsoft Office 365, Google Workspace (formerly G Suite),…

Cloud Directory Platform Provider JumpCloud Lands $75 Million Series E

Denver-based JumpCloud announced that funds managed by BlackRock led its $75 million Series E funding, with participation from existing investor General Atlantic. Remote work drives continued shifts away from legacy and domain-driven IAM solutions and JumpCloud offers a modern cloud-based directory that enable Zero Trust models JumpCloud has now raised over $165 million, and is strongly positioned for rapid growth as it serves accelerating demand for a modern, cloud based directory and Zero Trust access model. The funding…

MSC Mediterranean Shipping Company Selects 8×8 Open Communications Platform

8x8, Inc., a leading integrated cloud communications platform provider,  announced that MSC Mediterranean Shipping Company, a global leader in transportation and logistics, has selected 8x8 to transform its global communications, collaboration, and customer engagement infrastructure onto a single cloud platform, deploying the 8x8 Open Communications Platform, including 8x8 Voice for Microsoft Teams, internationally across more than 155 countries and 493 locations. MSC is one of the world’s largest shipping lines in terms…

Scala Launches Designer Cloud, an Advanced Web-Based Design and Media Presentation Tool for Digital Signage

Designer Cloud's Intuitive UI Empowers Any User to Create Engaging Digital Experiences Scala announced the release of Scala Designer Cloud, a powerful web-based composition and design tool featuring an easy-to-use, intuitive user interface that enables creation of compelling and engaging digital signage media. Scala first introduced Scala Designer, the PC-based software made for digital signage, more than 20 years ago as part of its core digital signage platform, Scala Enterprise. Today, Designer Cloud is the next evolution…

Vonage Chosen by Software Solved to Power Virtual Surveyor Solution in the UK

Vonage, a global leader in cloud communications technology helping businesses accelerate their digital transformation, has announced a strategic partnership with UK-based data and software specialists, Software Solved. Vonage will embed its Video API into Software Solved’s innovative SurveyorTech solution to power comprehensive surveys remotely. As a result of the COVID-19 pandemic, unprecedented limitations have been placed on in-person meetings and visits to physical locations, presenting a significant challenge to…

Kaleyra Included in Gartner’s Market Guide for Communications Platform as a Service

Kaleyra, Inc., a rapidly growing cloud communications software provider delivering a secure system of application programming interfaces (APIs) and connectivity solutions in the API/Communications Platform as a Service (CPaaS) market, announced that Kaleyra has been listed as a Representative Vendor in Gartner’s all-encompassing Market Guide for Communications Platform as a Service by analysts Daniel O'Connell and Lisa Unden-Farboud. Marketing Technology News: CM Group Announces Acquisition of Selligent Marketing Cloud…

Retail and E-Commerce Brands Enjoy Powerful CX Boost From Getfeedback as SurveyMonkey Announces Expanded Investment in Salesforce Commerce…

Hibbett, Puma, YETI, and more share CX impact stories ahead of the 2020 holiday season SurveyMonkey announces plans to deepen value for e-commerce customers through purpose-built integration with Salesforce Commerce Cloud SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced that Crocs, Deckers, Hibbett, Puma, and YETI are fueling their customer experience (CX) programs with GetFeedback, SurveyMonkey's multi-channel CX platform. With the ability to…